Refund Policy

At Mobix Zen, we stand behind every product we sell. If you're not completely satisfied with your purchase, we're here to make it right. Please review our refund policy below.

1. Return Window

We accept returns within 30 days of the delivery date. Items returned after 30 days will not be eligible for a refund unless the product is defective.

2. Eligibility for Refund

To be eligible for a refund, your item must meet the following conditions:

• Item is in its original, unused condition.
• Item is in its original packaging with all accessories and documentation included.
• You have proof of purchase (order confirmation email or receipt).
• Item was not marked as a final sale or non-returnable at the time of purchase.

3. Non-Refundable Items

The following items are not eligible for refund:

• Items damaged due to misuse, accidents, or unauthorized modifications.
• Items missing original packaging, accessories, or documentation.
• Downloadable software or digital goods.
• Gift cards.
• Items returned after the 30-day window without prior approval.

4. How to Initiate a Return

Follow these steps to submit a return request:

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a defective product, an incorrect item sent, or a Mobix Zen error. In those cases, we will provide a prepaid return shipping label.

6. Defective or Damaged Items

If your item arrives defective or damaged, please contact us within 7 days of delivery with photos of the damage. We will replace the item or issue a full refund at no cost to you, including return shipping.

7. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return your item for a refund and place a new order.

8. Late or Missing Refunds

If you haven't received your refund within 7 business days of approval, please check with your bank or payment provider, as processing times vary. If you still have not received it, contact us at [email protected].

---