Privacy Policy

At Mobix Zen, your privacy matters to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Data: Name, email address, shipping address, phone number, and payment details you voluntarily provide when placing an order or contacting us.
• Device & Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs collected automatically when you access our website.
• Cookies & Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. See our Cookie Policy for full details.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping notifications.
• Send transactional emails (order confirmations, receipts).
• Respond to customer service inquiries and support requests.
• Improve our website, products, and services.
• Send promotional communications (with your consent).
• Comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share your data with trusted third parties solely to operate our business:

• Payment Processors: Stripe processes all payments securely. We do not store full card details on our servers.
• Shipping Partners: We share your name and address with carriers to fulfill orders.
• Analytics Providers: Aggregated, anonymised data may be shared with analytics services.
• Legal Requirements: We may disclose your information if required by law or to protect our rights.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order records are kept for a minimum of five (5) years for accounting and legal purposes.

5. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Object to or restrict processing of your data.
• Request portability of your data.
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us using the details below.

6. Security

We implement industry-standard administrative, technical, and physical security measures to protect your personal information. All payment transactions are encrypted via SSL/TLS and processed through Stripe's PCI-DSS compliant infrastructure.

7. Children's Privacy

Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by updating the "Last updated" date above. Continued use of our site after changes constitutes your acceptance of the updated policy.

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