Cancellation Policy

We understand that plans change. At Mobix Zen, we process orders quickly to ensure fast delivery. Please review our cancellation policy below to understand your options.

1. Order Cancellation Window

Orders can be cancelled within 1 hour of placement, provided they have not yet been picked, packed, or dispatched from our warehouse. After this window, cancellation may not be possible and you will need to initiate a return upon receiving the item.

2. How to Cancel an Order

To request a cancellation, contact us as soon as possible via:

• Phone: +1 (213) 320-0825 (fastest method)
• Email: [email protected]

Please have your order number and the email address used at checkout ready when contacting us.

3. Refund for Cancelled Orders

If your order is successfully cancelled before processing:

• A full refund will be issued to your original payment method.
• Stripe refunds typically appear within 5–10 business days depending on your bank.
• No cancellation fee is charged.

4. Partially Shipped Orders

If your order contains multiple items and some have already shipped, we can only cancel the unshipped portion. You will be refunded for the cancelled items only.

5. Pre-Order Cancellations

Pre-orders can be cancelled at any time before the product ships. Contact us and we will process a full refund to your original payment method.

6. Fraudulent or Suspicious Orders

Mobix Zen reserves the right to cancel any order at our discretion if we suspect fraud, abuse, or violation of our Terms of Service. Affected customers will be notified and refunded promptly.

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