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Last updated: March 24, 2026
We understand that plans change. At Mobix Zen, we process orders quickly to ensure fast delivery. Please review our cancellation policy below to understand your options.
Orders can be cancelled within 1 hour of placement, provided they have not yet been picked, packed, or dispatched from our warehouse. After this window, cancellation may not be possible and you will need to initiate a return upon receiving the item.
Full cancellation available. No charges applied.
Cancellation may not be possible. Initiate a return after delivery.
Cannot be cancelled. Refuse delivery or return the item per our Refund Policy.
To request a cancellation, contact us as soon as possible via:
Please have your order number and the email address used at checkout ready when contacting us.
If your order is successfully cancelled before processing:
If your order contains multiple items and some have already shipped, we can only cancel the unshipped portion. You will be refunded for the cancelled items only.
Pre-orders can be cancelled at any time before the product ships. Contact us and we will process a full refund to your original payment method.
Mobix Zen reserves the right to cancel any order at our discretion if we suspect fraud, abuse, or violation of our Terms of Service. Affected customers will be notified and refunded promptly.
Act fast — our team is standing by to help:
Mobix Zen
23129 Sandal Wood DR, Elkhart, Indiana 46516
Phone: +1 (213) 320-0825
Email: [email protected]